Privacy Policy

Maisonata Privacy Policy

Welcome to Maisonata. We are committed to protecting your privacy and handling your personal information in a transparent and secure manner. This Privacy Policy explains how we collect, use, share and safeguard your information when you visit our website maisonata.com and/or make purchases from our store.

1. Information We Collect

We may collect the following types of personal information when you use our services:

Contact information: your name, billing address, shipping address, email address, phone number.
Account information: username, password, preferences, settings.
Payment information: payment card details, transaction information (processed via secure payment processors).
Order and transaction information: items you purchase, order history, returns/exchanges, wish-lists.
Device and usage information: IP address, browser type, operating system, the pages you view, time and date of your visits, how you found our site, cookies and similar technologies.
Marketing and communications information: whether you opt in to receive marketing emails, your responses to promotions, your preferences.

2. How We Collect Your Information

Directly from you: when you create an account, place an order, subscribe to our newsletter, contact us for customer support.
Automatically: via cookies, log files, web beacons when you use our website or mobile device.
From third-party service providers: for example, payment processors, shipping/fulfilment partners, analytics services.

3. How We Use Your Information

We may use your personal information for the following purposes:

To process and fulfil your orders (including payment processing, shipping, returns/exchanges).
To create and manage your account, remember your preferences, provide personalised shopping experiences.
To communicate with you about your orders, account status, customer service.
To send you marketing communications (with your consent where required) such as emails about new products, promotions, offers, unless you opt-out.
To detect and prevent fraud, maintain the security of our website, protect against unauthorised access.
To comply with legal obligations and enforce our terms of service.
To analyse usage of our website and improve our services (for example by understanding which products are popular, how users navigate the site).

4. How We Share Your Information

We may share your personal information in the following circumstances:

With service providers who perform services on our behalf (e.g., payment processing, shipping/fulfilment, analytics, marketing, customer support).
With our business partners or affiliates for marketing purposes (if you have consented).
If required by law or in response to a valid legal request (for example, to comply with a court order, subpoena, government request).
In connection with a business transaction (for example, if we merge with or are acquired by another company, we may transfer your data to the new owner).
With your consent or at your direction.

5. Cookies and Tracking Technologies

We and our partners use cookies and similar tracking technologies (such as web beacons, tags, pixels) to:

Enable essential website functions (e.g., your shopping cart, login session).
Remember your preferences, language, region, items in your cart.
Analyse site traffic and usage to help us improve the website.
Deliver personalised marketing and advertising (if you have opted in).

You can choose to disable cookies via your browser settings; however, doing so may affect your ability to use some features of our site.

6. Data Retention

We will retain your personal information only for as long as is necessary to fulfil the purposes for which we collected it, including for legal, accounting, or reporting obligations. Once the information is no longer needed, we will securely delete or anonymise it.

7. International Transfers

If you are located outside [your country], please note that your information may be transferred to, stored, and processed in other countries where our service providers operate. We will take appropriate safeguards to ensure your data is treated securely and in accordance with this Privacy Policy.

8. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

The right to access the information we hold about you.
The right to correct or update inaccurate or incomplete information.
The right to request deletion of your information (subject to legal or contractual retention obligations).
The right to object to or restrict certain processing of your data (for example direct marketing).
The right to withdraw your consent (where processing is based on consent).
If you have any questions or wish to exercise your rights, please contact us at [contact email/phone].

9. Security

We implement technical and organisational measures designed to protect your personal information from unauthorised access, disclosure, alteration or destruction. However, no internet transmission or method of electronic storage is 100 % secure — we cannot guarantee absolute security.

10. Children’s Privacy

Our website and services are not intended for individuals under [age – adapt to local law, e.g., 16 or 18]. We do not knowingly collect personal information from children. If you believe we have collected personal information from a child, please contact us and we will take steps to delete such data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time (for example, to reflect changes in our practices or legal/regulatory requirements). When we do, we will update the “Last updated” date at the top of this policy and, if required by law, provide notice. We encourage you to review this policy periodically.

By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy and consent to our collection, use, and disclosure of your information as described above.

Privacy policy